Files and data you choose to save remain access-controlled and tied to your account; WeSolve+ does not store raw Solvie audio. This page explains what is processed, why, who provides the infrastructure, your retention choices and deletion rights.
What data is collected?
We process account and profile details (name, email, optional profile photo and study goals), PDFs, photos and notes you upload, generated content and study records (quiz answers, accuracy, review plans, classrooms and social features). If you use Solvie, microphone audio and a temporary transcript are processed during the conversation. Chat saving is off by default; if you enable it, user and assistant text messages are stored in your account. For Ultra, short evidence-based academic learning observations may be retained for personalization; raw audio is never placed in this memory. Separately, the website may use aggregate, cookieless visit measurement that is not matched to your app account.
What happens to the files I upload?
Files are kept in private, account-scoped storage. Where possible, text is extracted first; only the text, image or file needed to perform the AI feature you selected is sent to the OpenAI API. Temporary copies created for direct AI processing are short-lived and cleaned up after processing. Unused sources may be removed automatically under the product's retention rules, and account-linked files enter the deletion process when you delete your account.
How are Solvie voice and chats handled?
The microphone is used only after you grant permission and start a Solvie lesson. Audio is sent over a secure connection to the OpenAI API for realtime conversation, transcription and response generation. Raw audio is not stored in WeSolve+ storage. When chat saving is off, WeSolve+ does not keep the full conversation history. If you turn it on, only text messages are stored for the 30, 90 or 365-day period you choose, and you can delete individual conversations. Content-free technical measures such as duration, token use and error codes may be retained for cost control, quotas and security.
Which service providers process data?
We do not sell data or share it for behavioural advertising. Limited data goes to processors needed to operate the service: Supabase (authentication, database and private file storage), OpenAI (quizzes, booklets, explanations, open-answer grading, Solvie conversation/transcription and speech generation), RevenueCat and Apple/Google stores (subscription status and payments), Expo (push delivery if enabled), and Apple or Google if you choose their sign-in method. The website is hosted by Vercel. Each provider receives only what is needed for its function.
How do I delete my account and my data?
Inside the app, go to Settings → Account to delete your account. Account deletion places uploads, quizzes, study records, saved Solvie conversations and academic personalization observations into the deletion process and cannot be undone. Your App Store subscription must be cancelled separately in your Apple subscription settings. If you cannot access the app, email support@wesolveapp.com.
Is the AI trained on my content?
WeSolve+ does not sell your data or use it to train its own or another model. Under OpenAI's business/API data controls, API inputs and outputs are not used for model training by default; the provider's limited retention rules may still apply for safety and abuse monitoring. WeSolve+ does not opt your requests into voluntary model-improvement sharing. AI output can still be wrong, so verify important information against your source.
Your rights and contact
You can edit your profile and preferences in the app, delete saved Solvie conversations individually, delete your account and related data, or request a copy of your data. For access, correction, deletion, portability or privacy questions, email support@wesolveapp.com. We may ask you to verify ownership of the account before acting on a request.
Sources used on this page
Can anyone else see the PDF I upload?
No other user can see it. The file is private and account-scoped; content needed to perform the AI feature you choose may be processed by the OpenAI API.
How long are my files kept?
Unused files are cleaned up automatically after a period. Content you are actively studying stays in your account.
If I delete my account, are the questions deleted too?
Yes. Deleting the account removes the files you uploaded, the generated questions and your study record together.
Is my data used for advertising?
No. Content you upload is not shared with ad networks.
Are my Solvie conversations recorded?
WeSolve+ does not store raw audio. Text chat saving is off by default; if you enable it, you choose 30, 90 or 365-day retention and can delete conversations.
Does the site use cookies or tracking?
No advertising cookies and no cross-site tracking. There is only a cookieless visit counter: how many times a page was opened, which address it was reached from, the country and the browser type. It does not run on the app screens and is not matched to your account.
Last updated: 2026-08-29 · Written with AI assistance and reviewed before publishing.