Something went wrong in the app
Write from inside the app under Settings, then Support. That route is fastest because your account, app version and device details are attached automatically and nobody has to ask for them one at a time. If a file failed to upload or a generation did not behave as expected, naming that file and roughly when it happened shortens the search considerably.
Subscription and billing questions
Subscriptions are managed through the App Store, which means plan changes, renewals and refunds sit on Apple's side. On iPhone open Settings, your Apple account, then Subscriptions to see or cancel your plan. Refund requests also go through the App Store. If something in the app itself is blocking one of those actions, write from in app support and we will look at it together.
Feature requests and bug reports
Requests and bug reports arrive through the same route and both get read. Three things help most in a bug report: what you were trying to do, what you expected, and what happened instead. Attach a screenshot if you have one. For a feature request, describing the study habit you are trying to solve is more useful than describing the feature itself, because it often has a simpler answer.
Partnerships, press and content
Write if you are a teacher, a creator, a university society or a publication. The same route covers screenshots, the logo and getting the description right. For publications reviewing the app we try to give measured rather than promotional information: what works, and equally where the boundaries are.
Sources used on this page
Where do I contact support?
From inside the app under Settings and Support. That route is fastest because your account and device details are attached automatically.
I want to cancel my subscription, should I write to you?
No, subscriptions are managed through the App Store. On iPhone open Settings, your Apple account, then Subscriptions.
What should I include in a bug report?
What you were trying to do, what you expected and what happened instead. A screenshot shortens the process.
I want to delete my account, who do I contact?
Nobody. You can delete it yourself inside the app under Settings and Account.
Last updated: 2026-08-15